Support, Training and Implementation
TECHNICAL SUPPORT
Your mobile sales force should be able to stay mobile without technology breakdowns. The goal of our technical support staff is to keep your staff moving. This does not mean that there will never be user problems or technology challenges. However, we excel in responding to your support needs in a timely manner and getting your team up and going quickly.
You can expect a quick response and accurate information from our highly experienced support professionals. You will get the right information when you need it. Your options for technical support are designed to accommodate organizations with a high number of users as well as the budget conscious with a minimal number of users.
Ask for our current support price sheet to review your options. Be sure to ask about the technical support package that is included with each new purchase of bMobile applications. Technical support operating hours are Monday through Friday from 8-5 pm MST. It is sold in blocks of time that never expire. We believe that is the fair way to do business.
For more information about bMobile’s technical support or to request service, call us toll free at 888.900.5667 and one of our representatives will contact you shortly.
TRAINING
The key to successfully launching a new technology is in the training and preparation. bMobile has an array of training options to fit your schedule, your budget and your organizational needs. Regardless of the size of your staff, we have a training option that will benefit you. Choose from any of the available times for on-site training (at your location), web based training or classroom training.
Many clients have found value in different training programs for different employees. Discuss your training needs with our staff so together we can create a comprehensive and ongoing training program just right for your group. Be sure to ask about the training package that is included with each new purchase of bMobile applications.
IMPLEMENTATION & PLANNING
We have the knowledge and experience to implement your project. We do planning, analysis, and design to help you get that project off the drawing board and into use. Whether you need help with the network, the application, or deployment, we can help from start to end. Our team comes prepared not only with a deep understanding of our own applications, but just as importantly, a clear understanding of your industry and business.
Great projects begin with a well-designed blueprint based on your objectives. From customization through integration, bMobile is able to respond to your needs. Setting targets and meeting those marks can speed the adoption of new technology and get the project moving towards successful completion, where you can quickly get that return on investment and improve productivity.
