For your data security, bMobile software maintains many strong security measures. One of which is a "lockout" feature that will disable a user ID or source network if too many attempts are made from a certain handheld or network address. If diasbled, you may have to contact our support team to reset your credentials! This is one of many precautions we take to ensure your data in our system is safe! Please contact us if you have questions regarding this or other features.